Returns, Refunds and Exchanges Policy
You have a legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000) during the period set out in the Terms and Conditions of Sale. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund.
Your legal right to cancel a Contract starts from the date of the Order Confirmation, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 14 (fourteen) working days in which you may cancel, starting from the day after the day you receive the Products. Working days means that Saturdays, Sundays or public holidays are not included in this period.
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 14 days of your purchase.
1. Please email firstname.lastname@example.org to request a refund and we will assign you a tracking number, your cancellation is effective from the date you sent us the e-mail to us.
2. Mail your returned item to:
54 South Molton Street
3. Include in your package the return authorization form that you have received from Customer Care
Some items cannot be returned if they are opened.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
It is your responsibility to return the Products in perfect condition. The following terms apply:
1. All goods must be returned in their original condition and packaging (please take care when unpacking & repacking)
2. Do not return any Products without contacting us in advance and obtaining a tracking number
3. Please enclose a covering letter explaining the reason for the return in full and quoting the tracking number
4. We cannot be held responsible for products lost in transit
5. We recommend that you send by registered post & retain proof of posting
6. We will not make refunds to a third party
7. Any damage or missing items will be charged for.
If your item is in an unopened and new condition, you may exchange your item for a different product. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
You will receive a full refund of the price you paid for the Products and any applicable delivery charges you paid for. We will process the refund due to you as soon as possible.
We refund you on the credit card or debit card used by you to pay.
Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express, Discover)
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
All orders are shipped within 48 hours Monday – Friday 9am – 5pm.
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using will not have tracking numbers.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.